Russell O'Sullivan

With us since: May 2002

Hobbies/interests: Tennis, football, anything on the water, festivals, motor racing, good food, spending time with friends and family.

Best bit: As an independent company, it's rewarding to hear we've become an integral part of the community providing a service local residents know they can trust. Achieving results for our clients and providing an un-rivalled service is top of our agenda. With extensive local knowledge and experience, we aim to maintain the strong reputation we have built over the years. Managing a business, which continues to be first choice for many local residents is a huge team and personal achievement considering the current vulnerable economy and other factors affecting this difficult industry. Every day presents us with a new challenge.

Top tip to a client: Buying and selling property can be a stressful process but it's always harder when working to exact dates as it puts you under added pressure. With that in mind, try not to manage your world around a certain day (during the conveyancing process) and we'll work with the solicitors to get you moving as soon as possible. Other than that, I'd recommend having a for sale board and presenting your home as best as you can for viewings. If I'm honest, I always think it's better if the owners are not there for the initial viewing as it is far less uncomfortable for both parties and we'll be able to come back to you with far more accurate and constructive feedback. The rest is down to us.